Job Title: Spare Parts Manager

Duration: Permanent, full-time

Location: Coventry

Reports to: Head of Supply Chain and Logistics

Salary: £55k+

This is a superb opportunity working for a worldwide business and a market leader in their sector!

CORE TASKS INCLUDE:

Management and Strategy

• Manage and develop the spare parts team, ensuring performance and development
• Alignment with business strategy and work on initiatives
• Foster a culture of accountability, continuous improvement, and customer focus

Quoting & Customer Service

• Oversee the preparation of accurate and timely spare parts quotations for UK/IE customers via the ERP system
• Ensure team provides exceptional customer support
• Maintain & build strong relationships with our customers and suppliers to ensure satisfaction

Order Fulfilment

• Oversee order processing of spare part and service-related orders, to meet SLAs for customers and internal teams via the ERP system
• Coordinate with EU head office to ensure supply and availability of parts for UK/IE customer demand
• Ensure fulfilment of complex order requirements from local or external warehouses

Inventory Management & Logistics

• Manage inventory performance and implement strategies to reduce obsolescence and cost optimization of parts
• Compliance with customs regulations and documentation management
• Processing of customer returns & repairs
• Manage MRP process for stock replenishment, including forecasting

Performance & Financial management

• Set clear objectives, KPIs, and performance standards for the team
• Reporting of parts sales/orders performance data
• Implement process improvements to enhance efficiency and performance, including work on proactive initiatives
• Monitoring of SLA’s and quality of communication

General

• Cross-functional collaboration with all departments
• Manage communication from shared mailboxes and channels
• Any other related duties, as required by the Head of Supply Chain and Logistics, and such other duties as are within the scope of the job purpose, the title of the post and its grading

CANDIDATE PROFILE

Experience

• 5+ years in parts management or related supply chain role
• Experience in team and performance management
• Experience in quoting and customer service within a technical or industrial environment preferable

Skills

• Leadership and team management skills, with experience leading and developing a team
• Excellent communication skills with a customer-centric approach to work
• Excellent analytical and problem-solving skills
• Strong knowledge of supply chain, inventory management, and logistics
• Proficiency in ERP systems (e.g., SAP, Oracle, or similar)
• Good knowledge of Customs, regulations & compliance
• Ability to adapt to changing circumstances, work well under pressure and with the ability to manage multiple priorities simultaneously

Education

• University degree in Supply chain, Logistics or Business or equivalent qualification is desirable

You may be required to:

• Support wider operational activities from time to time
• Support or take a leading role in local or group-based projects and implementations
• Support other subsidiaries lead projects
• Occasionally travel to other sites