SF Recruitment are working with a global, equipment distribution business in Coventry to recruit an aftermarket parts manager. A excellent organisation that pride themselves on operational excellence & employee development, the role assumes responsibility for the end-to-end aftermarket parts operations (Quotation to fulfilment).
Key Responsibilities:
Lead, coach, and motivate the parts function, setting clear expectations around delivery, quality, and development
Own team objectives, KPIs, and performance management, ensuring consistent standards are met
Drive a customer-first mindset, promoting accountability, high-quality communication, and continuous improvement
Manage end-to-end processing of spare parts and service-related orders through the ERP system, ensuring agreed service levels are achieved
Oversee the creation and delivery of accurate spare parts quotations for customers across Europe
Act as a key point of contact for customers and suppliers, building long-term relationships to support retention and satisfaction
Work closely with the European head office to secure availability of parts and align supply with local demand
Ensure complex and non-standard orders are fulfilled effectively from internal and third-party warehouse locations
Take ownership of stock performance, including forecasting, replenishment planning, and reduction of obsolete or slow-moving inventory
Manage the MRP process to support efficient stock av...
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