Join OneAdvanced This is a newly defined position, created to support a company-wide initiative to standardise and improve software delivery processes. Over the past year, the team has been developing new delivery playbooks and clear “how-to” guides that will be rolled out across the business.You will work closely with the Services Enablement Leads to design and deliver best practice processes and the end state system landscape, ensuring high level requirements can be met and are presented in a playbook. In addition, you will ensure all requirements are configured and deployed into operational systems such as NetSuite and Salesforce to deliver the newly designed processes. You'll need to be a solution focused thought leader, agile in approach, full of initiative and have excellent stakeholder management, communication, and organisational skills.What You Will DoDefine and agree the Process Framework / Taxonomy for each applicable product.Review the current state, gather requirements and generate solutions to address gaps.Collaborate with cross-functional Agile teams to produce ‘to-be’ design deliverables in a standardised PlayBook; including user stories, clarifying business requirements and functional design.Facilitate stakeholder review of deliverables, swiftly addressing concerns and resolving issues.Liaise with the Product Lead on release planning sessions to support development of the product roadmap and ensure Playbooks are updated inline with releases.Arrange show and tell sessions with end users to ensure they are aware of progress, development is in line with their expectations and to increase familiarity of the new system.Support with end user testing by reviewing test plans, create test scenarios, and test scripts.Input into the development of comprehensive training documentation and support with the delivery of end user training.What You Will HaveDeep understanding of integrated processes with functional areas.Proven business transformation experience within large-scale programmes.Experience of order to cash process improvement initiatives, enhancing operational efficiency and providing innovative solutions.Awareness of industry trends and best practices within process area.Process design experience: workshops, requirements gathering, process mapping.Stakeholder management, including working with senior stakeholders and facilitating decision making.Experience of working with technical teams on build and testing.Experience of working to support change management and delivering effective training.Excellent communication skills (oral, written and presentation), including the ability to listen effectively.Ability to self-manage and work independently, work and prioritise workload to tight deadlines.What We Do For YouWellbeing that means something26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every yearExceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leaveRobust sick pay of up to 13 weeks full pay + 13 weeks half pay24/7 Employee Assistance Programme for confidential supportPrivate medical insurance for everyone, no medical-history exclusionsFinancial Benefits That Have Your BackPerformance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structuresIncome protection: up to 75% salary for 5 years if you ever need itGrow your career with usSkillsHub learning platform with leadership pathways, future-manager training, and a huge online libraryAccess to external training and apprenticeshipsMaking a DifferenceMatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the fundingPennies from Heaven donate the pennies from your pay check to help make a difference without lifting a fingerPlus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:ULEV car scheme with 1,000+ modelsDental insurance, Health Cash Plan, Critical Illness Cover, Partner Life CoverWho We AreAt OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that’s powering the world of work and making a real difference. Learn more at www.oneadvanced.com #J-18808-Ljbffr