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Job Description

Job Description

Program Manager – Community Delivery Program (FTC)

Community Delivery program empowers delivery partners to create meaningful impact in their community. Through this program, delivery partners deliver meals and supplies from food banks and other, local non-profit organisations to those in need. As we expand this program across the United Kingdom, we're seeking a Program Manager to drive the expansion and operational excellence of the programme. This fixed-term contract role will be instrumental in scaling our charitable partnerships and ensuring seamless delivery operations across community organizations.

Key Responsibilities Include:

Partnership Development & Scaling

Source and identify new charity partners aligned with Community Delivery programme objectives Build and maintain a pipeline of potential charitable organisations, including proactive outreach Conduct partnership assessments to evaluate operational readiness and strategic fit Drive programme scale through partner acquisition

Onboarding

Manage end-to-end onboarding process for new charity partners Develop and deliver training materials and operational guidance Coordinate cross-functional teams to ensure smooth onboarding and integration

Operational Excellence

Partner with operations teams to provide on-the-ground support for charity partners Identify and resolve operational challenges impacting delivery performance Drive continuous improvement initiatives to enhance partner experience

Metrics & Reporting

Define and track performance for Community Delivery programme, including preparing regular reports Analyse data to identify trends, opportunities, and areas for improvement

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