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Job Description

Job Title: Program Manager – Community Delivery Program (Fixed-Term Contract)

Location: London, UK (On-site)

Contract Duration: 9 months

Working Hours: 40 hours per week

Job Description:

We are seeking a Program Manager to support the expansion and operational excellence of a Community Delivery Program that enables delivery partners to support local communities by delivering essential items from food banks and non-profit organisations. This fixed-term role will focus on scaling charitable partnerships, ensuring operational readiness, and driving continuous improvement across community delivery operations, while providing regular updates to senior leadership.

Key Responsibilities:

• Source, identify, and assess new charity partners aligned with programme objectives

• Build and maintain a pipeline of potential charitable organisations through proactive outreach

• Manage end-to-end onboarding for new partners, including training and operational guidance

• Coordinate with cross-functional teams to ensure smooth integration and launches

• Provide on-the-ground operational support and resolve delivery performance issues

• Drive continuous improvement initiatives to enhance partner and delivery partner experience

• Define, track, and report programme performance metrics

• Analyse data to identify trends, outliers, and improvement opportunities

• Support new site launches, operational readiness reviews, and urgent operational needs

Typical Activities:

• Partner evaluations and operational readiness reviews

• Weekly analysis of operational metrics and feedback

• Site visits to monitor operations and gather insights

• Collaboration with multiple stakeholders to implement process improvements

Candidate Requirements:

• At least 2 years’ experience in project or program management, working cross-functionally

• Strong written and verbal communication skills

• Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL knowledge

• Experience using data and metrics to drive improvements

• Experience defining programme requirements and implementing repeatable processes

• Strong stakeholder management skills across multiple levels

Leadership Attributes:

• Ownership

• Deliver Results

• Earn Trust

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.