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Job Description

A leading professional services firm is seeking a new hire for their London office. Reporting to the Head of Facilities, this role is responsible for the day-to-day management of London-based facilities, front of house and catering services, health & safety compliance, premises security, budget control, and minor project delivery.

Duties & Responsibilities:

Manage day-to-day facilities operations across the London office, including Front of House, catering, cleaning, maintenance, security, post, contractors, and suppliers. Lead and develop the London Facilities team, ensuring adequate resourcing, training, performance management, and rota/on-call cover. Oversee Front of House and catering services, driving high standards and continuous service improvement. Ensure full compliance with Health & Safety legislation, fire safety requirements, permits to work, and statutory certifications. Manage relationships with landlords, managing agents, building management, and other occupiers. Control facilities budgets, monitor expenditure, manage invoices and recharges, and identify cost-saving opportunities. Deliver minor projects including office moves, space planning, internal churn, and M&E/infrastructure works. Manage premises security systems, GDPR compliance, and regulatory (including FCA) requirements. Act as part of the 24/7 on-call rota for emergency response.

The role requires:

Experienced Facilities professional with relevant qualifications or equivalent practical experience. Proven experience working within a professional services environment. Demonstrated experience managing and supervising teams, providing technical guidance, and ensuring policy compliance. Strong operational knowledge, with the ability to manage issues independently and advise others. Experience interpreting policy and developing effective procedures and systems. Strong analytical and problem-solving skills, with the ability to assess complex information and business impact. Excellent communication and stakeholder management skills at all organisational levels. Confident leader able to influence, motivate, and build effective working relationships. Team-focused, collaborative approach with sound judgement and awareness of when to escalate complex issues. Willingness to work occasional out-of-hours, including participation in an on-call rota and emergency response.

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