Senior Leasehold & Homeownership Officer

New Yesterday

A place to create moments that matter

Location: East, Hybrid with travel
Salary: £44,736 per annum
Contract: Permanent, 35 hours per week, Monday–Friday

Thousands of families rely on us for a safe, affordable home – and as the housing crisis deepens, our work matters more than ever. Our belief that everyone deserves a place to call home drives everything we do. Together, we champion our customers, support them, and drive positive change.

About the role

As a Senior Leasehold & Homeownership Officer, you’ll bring specialist knowledge to the team and act as the escalation point for complex or high‑risk cases. You’ll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers.

You’ll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed‑tenure sites.

Part of something bigger

You’ll support your team while also contributing to a national network of leasehold and homeownership professionals. You’ll share best practice, support organisation‑wide initiatives, and help improve standards across Accent.

Visibility is important in this role — you’ll spend time on mixed‑tenure sites, carrying out inspections, engaging with residents, and building strong relationships within the community.

Collaboration at the core

You’ll work closely with Housing and Leasehold teams to ensure customers receive one consistent Accent service. You’ll also manage relationships with external managing agents and third‑party providers, navigating complex issues to achieve positive customer outcomes.

Why this role matters

This is a chance to shape the customer experience for homeowners and leaseholders, improving clarity, fairness, and service delivery. If you’re passionate about homeownership and want a role with influence, visibility, and room to grow, we’d love to hear from you.

Salary

Spot salary: £44,736 per annum.
Candidates still developing some skills may start 5–10% below the spot rate, with clear support to progress.

This role also includes an essential car user allowance.

About you

Strong understanding of leasehold & homeownership legislation
Experience supervising or coaching others
Ability to deliver empathetic, customer‑focused service
Understanding of service charges, income collection, and dispute resolution
Able to prioritise and manage a busy workload
Confident handling complex or technical queries
Relevant qualification (CIH Level 4/IRPM/RICS) or willingness to work towards it
Full UK driving licence and access to a vehicle
Pre‑employment checks (DBS and social media screening) will apply.

Interviews
Stage 1 – A Place to Connect
Introductory call with the hiring manager
Planned date: 8th April via Teams
Stage 2 – A Place to Show Your Strengths
Role‑related presentation and behavioural/scenario‑based interview with a Congruity Questionnaire completed beforehand
Planned date: 17th April at our Peterborough office

We aim to make the process clear, supportive, and valuable — ensuring you feel informed and confident throughout.

A place to build a future

We’re ambitious and want people who want to grow with us. You’ll have opportunities to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

What you can look forward to:

28 days holiday plus bank holidays, birthday leave, and the option to buy more
Cash health plan, Health MOTs, online GP, gym discounts, and a volunteering day
Car leasing, salary sacrifice schemes, and discounts platform
Defined Contribution or Defined Benefit pension schemes and life assurance
Enhanced parental leave and flexible working options
Leadership Academy, apprenticeships, and management development
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re committed to inclusion

We value diversity and aim to create a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments, just let us know.

Please note you must already have the right to live and work in the UK, as Accent does not hold a sponsorship licence.

If you’re looking for a place where you can make a positive difference, apply now.

Recruitment agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches for this role.

REF-(Apply online only)
Apply
Location:
Peterborough
Salary:
£44,736 /annum
Job Type:
FullTime
Category:
Social Care

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