Senior Leasehold & Homeownership Officer

New Today

A place to create moments that matter

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Location: East, Hybrid with travel
Salary: £44,736 per annum
Contract: Permanent, 35 hours per week, MondayFriday
Thousands of families rely on us for a safe, affordable home and as the housing crisis deepens, our work matters more than ever. Our belief that everyone deserves a place to call home drives everything we do. Together, we champion our customers, support them, and drive positive change.
About the role

As a Senior Leasehold & Homeownership Officer, youll bring specialist knowledge to the team and act as the escalation point for complex or high-risk cases. Youll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers.
Youll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed-tenure sites.
Part of something bigger

Youll support your team while also contributing to a national network of leasehold and homeownership professionals. Youll share best practice, support organisation-wide initiatives, and help improve standards across Accent.
Visibility is important in this role youll spend time on mixed-tenure sites, carrying out inspections, engaging with residents, and building strong relationships within the community.
Collaboration at the core

Youll work closely with Housing and Leasehold teams to ensure customers receive one consistent Accent service. Youll also manage relationships with external managing agents and third-party providers, navigating complex issues to achieve positive customer outcomes.
Why this role matters

This is a chance to shape the customer experience for homeowners and leaseholders, improving clarity, fairness, and service delivery. If youre passionate about homeownership and want a role with influence, visibility, and room to grow, wed love to hear from you.
Salary

Spot salary: £44,736 per annum.
Candidates still developing some skills may start 510% below the spot rate, with clear support to progress.
This role also includes an essential car user allowance.
About you

Pre-employment checks (DBS and social media screening) will apply.
Interviews
Stage 1 A Place to Connect
Introductory call with the hiring manager
Planned date: 8th April via Teams
Stage 2 A Place to Show Your Strengths
Role-related presentation and behavioural/scenario-based interview with a Congruity Questionnaire completed beforehand
Planned date: 17th April at our Peterborough office

We aim to make the process clear, supportive, and valuable ensuring you feel informed and confident throughout.
A place to build a future

Were ambitious and want people who want to grow with us. Youll have opportunities to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
What you can look forward to:
This is more than a job its a place where you can make an impact, feel valued, and be rewarded for what you do.
Were committed to inclusion

We value diversity and aim to create a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments, just let us know.
Please note you must already have the right to live and work in the UK, as Accent does not hold a sponsorship licence. xbpsjku
If youre looking for a place where you can make a positive difference, apply now.
Recruitment agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches for this role.
REF-227 411
Apply
Location:
Peterborough
Job Type:
FullTime
Category:
Healthcare And Medical

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