Position Overview The Operations Manager is responsible for overseeing the day-to-day functioning of the hotel, ensuring smooth operations across all departments. This role focuses on maintaining high standards of guest satisfaction, optimising efficiency, and supporting the General Manager in achieving business goals. Key Responsibilities Guest Experience Ensure exceptional service standards across front desk, housekeeping, food & beverage, and other guest-facing areas. Handle guest complaints and resolve issues promptly to maintain satisfaction and loyalty. Operational Oversight Supervise daily hotel operations, coordinating between departments to ensure seamless service delivery. Monitor housekeeping, maintenance, and food service quality. Implement and enforce health, safety, and hygiene standards. Staff Management Recruit, train, and mentor staff to deliver consistent service excellence. Schedule shifts and manage staffing levels to balance efficiency and guest needs. Conduct performance reviews and foster a positive work culture. Financial & Administrative Duties Assist in budgeting, forecasting, and cost control measures. Monitor revenue streams and operational expenses. Ensure compliance with company policies and local regulations. Strategic Support Work closely with the General Manager to develop operational strategies. Identify opportunities for process improvements and implement best practices. Support marketing and sales initiatives to maximise occupancy and revenue. Qualifications & Skills Proven experience in hotel operations or hospitality management. Strong leadership and interpersonal skills. Excellent problem-solving and decision-making abilities. Knowledge of hotel management systems (PMS) and Microsoft Office Suite. Ability to work under pressure and adapt to changing priorities. Degree or diploma in Hospitality Management (preferred). NOTE - Applicant must have the full right to work in the UK to be considered for this role TPBN1_UKCT