Night Manager

New Today

The hotel
The Dixon, Tower Bridge, a new boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capitals centre of artistic activity. It is an award winning property and selected as Luxury Hotel of the Year 2024 by Travel & Hospitality Awards.
Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the areas vibrant cultural heritage, while also capturing its new wave of creative cool.
The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighborhood's culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.
Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighborhood oasis that will welcome not only hotel guests but also the local trade.
What we offer
Staff rate across all Marriott brands and across the Dominus hotel portfolio
Your Inspirational Stay a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
Impact Day, paid day to support your charity of choice
Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
Staff events and recognition schemes
Access to Employee Assistance Program (EAP)
A collaborative team culture where people thrive together and a place where you can be your true authentic self
About the role
You will be responsible for welcoming guests and customers to the hotel, checking them in and making any reservation changes as required alongside the management of the night front office team and overall responsibility for the hotel overnight.
Responsibilities and Duties
To ensure the smooth operation of the night shift, including supporting the reception team as well as any other department operating overnight.
To take overall responsibility for the safety and welfare of all guests and staff in the hotel during the night hours.
Carry out daily briefings with the team, providing direction, support and any relevant information to the rest of the team.
Conduct training sessions for Night Reception team regarding policies and procedures.
Ensure that all guest-related incidents are promptly resolved and appropriately followed up to ensure guest satisfaction.
To be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all night reception team are competently trained in such procedures and to conduct regular emergency procedure checks.
Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act.
Represent the General Manager and Front Office Manager in their absence.
Demonstrate excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.
Maximizes occupancy and helps optimizing the RevPAR by adjusting the selling strategy under the recommendations of the Revenue Manager.
Prepare daily reports and statistics in accordance with hotel standards and practices.
About you
It is essential that the candidate has at least one year of experience in an upscale hotel environment, working in either night or day operations in a managerial or assistant managerial capacity.
The ideal candidate will possess excellent communication skills, and a strong command of the English language. Previous experience with Opera is highly desirable.
If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.

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Location:
Southwark
Job Type:
FullTime

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