Night Manager

New Today

What's In It For You?
29 days holiday including bank holidays
Regular team events and appreciation days
Free team meals
Uniform provided
Awards of Excellence recognition
Discount on Spa treatments and products
25% discount on all Food & Beverage
Length of service gifts
Team referral scheme
Health cash plan
Team rate at our Iconic Luxury Hotels
Friends and Family rate at our Iconic Luxury Hotels
Employee assistance programme
Aim of the role
To be responsible for ensuring the safety and security of the hotel during night hours, while delivering exceptional guest service in line with company standards. Responsibilities
To take ownership and ensure the welfare of all Night Staff, completing fourth, appraisals, rotas and training.
To be intuitive and compile a task list to be completed each evening by the Night Staff and be regularly reviewed by the Night Manager.
To be passionate and take pride in ensure the well-being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests.
To take ownership and ensure all Night Staff are trained to establish a courteous, helpful and friendly attitude to all guests at all times and to use guests' names where appropriate.
To establish a good working relationship with colleagues and to assist in solving problems and answering questions.
To be respectful and have a good line of communication with the Late and Early Duty Managers with any on-going problems or issues. Ensure any complaints arising overnight are dealt with in accordance to the Company Standards.
To be confident that all Night Staff have a full understanding of all computerised systems used across the Hotel.
To have a comprehensive knowledge of the property to ensure the correct delivery of service if required. (location of Housekeeping Items, Fuse Boxes etc)
To take ownership and oversee the security of the Master Keys, including the receiving and issuing of keys.
To take ownership and oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments.
To take pride in ensuring all public areas are tidy and meet company standards.
To be flexible when needed to meet short term demands.
Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.
To make sure that the Company Policy and the Vision are followed at all times.
All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
To be fully aware of the Hotel's Fire Safety procedures and Health & Safety regulations.

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Location:
Chelsea
Job Type:
FullTime

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