Assistant Night Manager

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Job Title: Assistant Night Manager
Location: Crowne Plaza London Kings cross
Job Type: Full-time
Shift: Night shifts (including weekends and holidays)
Salary: £28,700 per annum
The Crowne Plaza London Kings Cross has 429 beautifully designed bedrooms, Restaurant & Bloom Bar, 7 states of the art Meeting & Event spaces, a Club Lounge, a gym.
About the Role
We are seeking a reliable and motivated Assistant Night Manager to support the smooth operation of our hotel during overnight hours. This role is ideal for someone with strong leadership skills, excellent customer service, and the ability to remain calm and organised in a fast-paced environment.
Key Responsibilities
Assist the Night Manager in overseeing all hotel operations during night shifts
Act as the main point of contact for guests overnight, ensuring a high standard of service
Handle guest check-ins, check-outs, and enquiries professionally
Supervise night staff and provide support where required
Ensure security procedures and health & safety standards are followed
Manage reports, cash handling, and night audit tasks
Respond effectively to guest complaints or emergencies
Requirements
Previous experience in a hotel or hospitality role (night shift experience preferred)
Strong communication and customer service skills
Previous IHG Crowne Plaza brand experience desirable, but not essential
Extensive knowledge of Opera PMS software is essential
Flexibility to work shifts, including weekends
Ability to work independently and make sound decisions
Good organisational and time-management skills
Pride and attention to detail in your work
Distinctive, professional and warm personality
Exceptional leadership and management skills
Excellent communication skills written and spoken
Benefits include:
28 paid holidays per annum
Uniforms
Meals on Duty
Incentive Schemes
Professional Learning & Development programs and Progression opportunities
Long Service Awards
Discounted of Food & Beverage and Accommodation with IHGs Worldwide Hotels
Stakeholder pension entitlement

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Location:
London
Job Type:
FullTime

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