Job Title: Assistant Night Manager Location: Crowne Plaza London Kings cross Job Type: Full-time Shift: Night shifts (including weekends and holidays) Salary: £28,700 per annum The Crowne Plaza London Kings Cross has 429 beautifully designed bedrooms, Restaurant & Bloom Bar, 7 states of the art Meeting & Event spaces, a Club Lounge, a gym. About the Role We are seeking a reliable and motivated Assistant Night Manager to support the smooth operation of our hotel during overnight hours. This role is ideal for someone with strong leadership skills, excellent customer service, and the ability to remain calm and organised in a fast-paced environment. Key Responsibilities Assist the Night Manager in overseeing all hotel operations during night shifts Act as the main point of contact for guests overnight, ensuring a high standard of service Handle guest check-ins, check-outs, and enquiries professionally Supervise night staff and provide support where required Ensure security procedures and health & safety standards are followed Manage reports, cash handling, and night audit tasks Respond effectively to guest complaints or emergencies Requirements Previous experience in a hotel or hospitality role (night shift experience preferred) Strong communication and customer service skills Previous IHG Crowne Plaza brand experience desirable, but not essential Extensive knowledge of Opera PMS software is essential Flexibility to work shifts, including weekends Ability to work independently and make sound decisions Good organisational and time-management skills Pride and attention to detail in your work Distinctive, professional and warm personality Exceptional leadership and management skills Excellent communication skills written and spoken Benefits include: 28 paid holidays per annum Uniforms Meals on Duty Incentive Schemes Professional Learning & Development programs and Progression opportunities Long Service Awards Discounted of Food & Beverage and Accommodation with IHGs Worldwide Hotels Stakeholder pension entitlement

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