Meetings and Events Manager

2 Days Old

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, youre proud of.
About the Role
At Cairn Group, we are proud to deliver best-in-class hospitality, with events and conferences that run seamlessly from start to finish. As Meetings & Events Manager, youll be managing the meetings & events function to ensure budgets are delivered. Youll be responsible for all event enquiries from start to finish, ensuring excellent customer service and quality delivery with a focus on converting all incoming enquiries to contracted business, handling payments and liaising with the client to plan and finalise the details of their event to be issued as function sheets to the operational team. Providing leadership, motivation, and strategic direction to the commercial team.
Key Responsibilities
Co-ordinate all Meeting & Events elements of the hotel Sales Department
Third party channel management, ensuring SLAs are met, revenue delivered, activations of promotions and marketing opportunities to drive awareness and performance
Manage and build relationships with Meeting & Events accounts (corporate, leisure and agency)
Remain up to date of brand promotions, activations and opportunities to drive awareness to the property
Ensure all enquiries are dealt with promptly, in line with company standards
Drive and manage the conversion of customer enquiries into confirmed sales
Organise and manage all aspects of the events prior to arrival
Maintain and update the sites database - ensure accurate and up to date customer records are maintained in line with GDPR regulations
Ensure clients receive a detailed event order in advance of their event (Function Sheet). And Communicate with all stake holders
Work closely with the General Manager, Director of Sales & the Cairn National Sales Team, proactively driving new Meeting & Events business into the hotel, analysing past clients and targeting for future business
Complete weekly Meeting & Events forecast
Conduct site visits with clients
Anticipate guest satisfaction and take appropriate action to avoid guest complaints
Qualifications & Key Skills
A drive for sales generation, networking, building reputations and identifying new opportunities within social and corporate markets
Knowledge of sales & events management in a hotel environment
Experience in taking proactive action in developing sales campaigns that have an immediate impact on revenue
Ability and confidence to influence senior management
Excellent communication and influencing skills
Understanding of yield management
High attention to detail and accuracy great at managing ones own time alongside other team members
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
Measures of Success
Youll know youre successful in this role when:
Guest satisfaction and review scores consistently meet or exceed targets
Revenue growth and cost management objectives are achieved in line with budget forecasts
Employee engagement and retention rates within F&B show sustained improvement
Compliance audits (health & safety, food hygiene, licensing) achieve strong ratings
Service quality across all outlets meets brand and operational standards
Team performance, morale, and communication remain strong and aligned to company goals
Cross-departmental collaboration contributes to seamless guest experiences
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
Get Paid in Real-Time or build savings with Wagestream : Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tipsall in real-time.
Stay, Relax and Recharge : Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
Delicious Discounts : Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.
Spa Discounts : Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
Retail, Cinema & Fun Discounts : Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
Rise with Us : From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
Superstar Awards : Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
Long-Service Awards : Celebrate key milestones with us, starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.
Recommend a Friend : Bring great people into the team and earn a bonus when they join!
24/7 Support : Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
Bereavement Leave When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Pension Scheme : Plan for your future with your pension plan, designed to help you build long-term security.
Year-Round Incentives : Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

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Location:
London
Job Type:
FullTime

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