WHO ARE WE At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments. A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new. ABOUT YOU We are looking for a passionate and guest-focused Meeting & Events Operations Manager to become a valued member of our outstanding Meeting & Events Operations team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you. JOB SUMMARY As a Meeting & Events Operations Manager, you will be responsible for creating exceptional experiences for our guests. Working in the role of Meeting & Events Operations Manager, you will have full responsibility for the day to day running of the operations during each service period, strive to continually improve guests' and employees' satisfaction and maximize the financial performance in meeting and events. Your tasks as a Meeting & Events Operations Manager will include but not be limited to: Responsible for the overall management and execution of all banquet functions to ensure excellent guest experiences.

Coordinate and oversee all aspects of banquet operations, including planning, staffing, budgeting, and execution of events, ensuring they run smoothly and efficiently.

Supervise and manage employees, on all day-to-day operations, and understand employee positions well enough to perform duties in employees' absence when necessary. Manage inventory of banquet supplies and equipment, ensuring they are well-maintained and available as needed. Ensure the compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands-on management.

Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations.

Oversee the financial aspects of the department including purchasing and payment of invoices. BENEFITS OF WORKING AS A MEETING & EVENTS OPERATIONS MANAGER AT PAN PACIFIC LONDON At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy: Access to Mental Health First Aiders An extra day off to celebrate your birthday Cycle to Work Scheme Employee Referral Scheme Season Ticket Loan Enhanced Maternity and Paternity Policies Eye Care Voucher Scheme Social and Employee Wellness Activities Employee Assistance Programme, including 24/7 virtual GP and financial advisors Two hotel-wide social events per year, plus additional team gatherings Flexible Work Policy Complimentary dry cleaning for uniforms and work attire Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year Guest Experience Programme 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London 30% Discount on internal spa treatments 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group Complimentary meals prepared daily by our chefs Two fully paid Study Days per year (in addition to annual leave) Two fully paid Volunteer Days per year (in addition to annual leave) Career Progression, were committed to coaching and supporting your internal development within Pan Pacific Hotels Group Additional perks through YuLife Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025.Renownedfor sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences. Join Our Family in the Heart of the City Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including: ? Hotel of the Year Group (2023) | Catey Awards ? Hotel of the Year London (2022/2023) | AA Hospitality Awards ? Forbes Five-Star Rating | 2022/2023 ? Forbes Five-Star Rating | 2023/2024 ? Forbes Five-Star Rating | 2024/2025 ? Forbes Five-Star Rating | 2025/2026 ? Forbes Four-Star Rating SENSORY Wellbeing | 2023/2024 ? Forbes Four-Star Rating SENSORY Wellbeing | 2024/2025 Be part of something extraordinary, where excellence is recognised, and hospitality is redefined. Eligibility: All applicants for the role of Meetings & Events Operations Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

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