Lettings Assistant

1 Days Old

Your new company You'll be joining a well‑established housing provider committed to delivering high‑quality, customer‑focused services across its communities. The organisation is dedicated to ensuring homes are re‑let efficiently, customers receive an excellent service experience, and sustainable tenancies are created through strong partnership working.
Your new role As a Lettings Assistant, you will play a vital role in supporting the re‑letting of properties, ensuring that homes are empty for the shortest time possible. Working closely with internal teams and external partners, you will contribute to exceptional customer service and smooth end‑to‑end lettings processes.Your responsibilities will include:
Assisting with the Notice to Quit process and liaising with relevant teams and external agencies. Arranging pre‑termination inspections and coordinating with operational teams. Preparing tenancy sign‑up packs, including all required documentation. Issuing rent cards and updating tenancy and census records accurately. Supporting housing‑related enquiries and maintaining consistent communication with customers. Completing local authority statistical returns in line with reporting schedules. Managing administrative tasks such as procurement system updates, record‑keeping, filing, and general office duties. Ensuring all data recorded is clear, accurate, and compliant with regulatory requirements.
What you'll need to succeed To excel in this role, you will bring:
Experience working in a busy office environment with the ability to work effectively under pressure. A track record of meeting deadlines and delivering accurate work first time. Excellent communication and customer service skills. Understanding of lettings processes, housing law or different tenures (desirable). Strong IT proficiency, particularly with Word, Excel, Outlook and online portals. A proactive, solution‑focused approach with strong organisational and prioritisation skills. A commitment to teamwork, equality and diversity.
What you'll get in return
An hourly pay rate of up to £18.74. Hybrid working, offering a flexible blend of home and office‑based work. Part‑time hours of 17.5 per week, providing an excellent work‑life balance. The opportunity to work within a supportive and experienced team committed to outstanding customer service. Valuable experience within a busy lettings environment, with opportunities to broaden your knowledge of housing operations and tenancy management. The chance to contribute directly to improving communities and delivering a high‑quality service to customers.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Location:
Birmingham
Salary:
£16.58 - £18.74 /hour £16.78 - £18.74 per hour
Job Type:
PartTime
Category:
Customer Services

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