Key Account Manager SaaS

23 Days Old

Portfolio are pleased to exclusively represent our client in their search for a Key Account Manager. Working for a global software company, this opportunity offers excellent progression and development for an experienced Account Manager. As a Key Account Manager you will look after your book of high value clients from onboarding and throughout their whole lifecycle including proactive quarterly and annual check ins, being a point of contact, refresher training and demonstrations of the software. We are looking for someone with amazing customer service and experience of account management, building rapport with clients and contributing to retentions targets. If you have the right experience and are looking for a new challenge, please apply today!

Day-to-day responsibilities include but are not limited to the below:

Manage multiple high-value accounts autonomously, demonstrating accountability, initiative and strong organizational discipline
Take ownership of the implementation and on-going account management of our key and high value client base
Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account and conduct on site visits when applicable
Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce
Post onboarding - regularly engaging with our key accounts by conducting quarterly health checks and annual service reviews
Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system
Conduct demonstrations of the software by webinar for prospect clients and those wishing to migrate from HRonline
Conducting site visits and client meetings to strengthen relationships , understand business objectives, and identify opportunities for additional valueKey requirements

Required skills and experience

Customer service experience is essential
The ideal candidate will have experience in an Account Management role or similar
Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
The ability to work in a fast-paced environment.
Passionate about delivering exceptional client experience at every touchpoint.Benefits

Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)
Private health care cover after 5 years' service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service
Group life insurance
Eye care contribution
Free fruit (office-based staff)
Travel Season Ticket loan scheme
Milestone recognition
Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% off food and drink
New Century food and drink discount
Revolution De Cuba food and drink discount
Cycle 2 Work scheme* after probationary period
On site Gym
Bright Exchange perksINDMANJ

50834LF
Apply
Location:
Manchester
Salary:
£28,000 - £30,000 /annum Annual Bonus
Job Type:
FullTime
Category:
Customer Services

We found some similar jobs based on your search