Portfolio are pleased to exclusively represent our client in their search for a Key Account Manager. Working for a global software company, this opportunity offers excellent progression and development for an experienced Account Manager. As a Key Account Manager you will look after your book of high value clients from onboarding and throughout their whole lifecycle including proactive quarterly and annual check ins, being a point of contact, refresher training and demonstrations of the software.

We are looking for someone with amazing customer service and experience of account management, building rapport with clients and contributing to retentions targets. If you have the right experience and are looking for a new challenge, please apply today! \n\nDay-to-day responsibilities include but are not limited to the below:\n\nManage multiple high-value accounts autonomously, demonstrating accountability, initiative and strong organizational discipline\nTake ownership of the implementation and on-going account management of our key and high value client base\nCarry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account and conduct on site visits when applicable\nContinue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce\nPost onboarding - regularly engaging with our key accounts by conducting quarterly health checks and annual service reviews\nTake ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system\nConduct demonstrations of the software by webinar for prospect clients and those wishing to migrate from HRonline\nConducting site visits and client meetings to strengthen relationships , understand business objectives, and identify opportunities for additional valueKey requirements \n\nRequired skills and experience\n\nCustomer service experience is essential\nThe ideal candidate will have experience in an Account Management role or similar\nMust have excellent listening skills and be able to communicate with clients and users of varying technical ability\nThe ability to work in a fast-paced environment.\nPassionate about delivering exceptional client experience at every touchpoint.Benefits \n\nEnhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)\nPrivate health care cover after 5 years' service\nNew business referral scheme\nAccess to Health Shield\nAccess to the EAP service\nRefer a friend scheme\nPaid birthday leave\nPension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\nGroup life insurance\nEye care contribution\nFree fruit (office-based staff)\nTravel Season Ticket loan scheme\nMilestone recognition\nDiscounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\nPace health Club (situated in the park Inn) discounted gym membership and spa treatments\nPark Inn 20% off food and drink\nNew Century food and drink discount\nRevolution De Cuba food and drink discount\nCycle 2 Work scheme* after probationary period\nOn site Gym\nBright Exchange perksINDMANJ\n\n50834LF