Direct message the job poster from Criterion Hospitality

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Talent Acquisition and Retention Manager - CIPD level 5 student Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re seeking a commercially minded, hands-on leader to oversee our residential portfolio of 4,500+ flats. In this pivotal role, you’ll lead on strategy, operations, lettings, compliance, budgeting, and performance optimisation—driving efficiency, income, and team capability across the portfolio. Key Responsibilities Increase overall occupancy and optimise rent per sq ft, benchmarked against competitors. Improve Gross to Net conversion through monitoring and benchmarking. Boost car parking revenue using data-led insights. Review P&Ls and budget forecasts; ensure timely and accurate reporting to lenders. Analyse and report on NOI, occupancy trends, re-letting performance, and value creation. Streamline customer journey to reduce costs through automation. Reduce void periods, rent arrears, and utility arrears. Review service provider contracts for delivery improvements and savings. Review and improve team structure, roles, SOPs, and SLAs. Lead development of training calendar with L&D and Building Managers. Build, coach, and mentor a high-performing residential team. Maintenance & Compliance Create tailored business plans for each property. Oversee refurbishments and planned preventative maintenance (PPM) schedules. Ensure compliance with health & safety and regulatory standards. Contribute to strategic planning and long-term vision. Lead mobilisation of new schemes including systems, policies, and handover. Support lease structuring and risk management. Monitor market trends, regulation, and competitor activity. What We’re Looking For The ideal candidate will be MRICS-qualified with minimum 10 years’ experience in residential asset, property management or real estate operations. Proven leader with a strong background in people management, performance improvement, and financial reporting. Confident managing lettings, compliance, legal matters, and team development. Commercially savvy, analytical, and results driven. This is a rare opportunity to shape one of the UK's most ambitious residential portfolios. If you're ready to make an impact, we’d love to hear from you. Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function Job functionManagement Referrals increase your chances of interviewing at Criterion Hospitality by 2x Sign in to set job alerts for “Head of Asset Management” roles. London, England, United Kingdom 2 weeks ago Head of Portfolio Operations - Asset Management London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 month ago Greater London, England, United Kingdom 2 days ago Vice President - Investments and Origination - Real Estate London, England, United Kingdom 1 day ago Head of Real Estate Fund Administration Europe London, England, United Kingdom 4 months ago Senior Investment Director / Head of Private MarketsHead of Real Estate Fund Administration Europe London, England, United Kingdom 23 hours ago Interim Director of Property & Asset Management London, England, United Kingdom 1 month ago Interim Head of Asset Management (Property) - Local Authority London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 3 weeks ago Director - Prime Residential/Block Property ManagementDirector / Senior Vice President, Investment, Data Centre, (Based in London, United Kingdom) London, England, United Kingdom 2 weeks ago Greater London, England, United Kingdom 5 days ago Head of Reconciliations – Asset Management Greater London, England, United Kingdom 1 week ago Director of Asset Management - Network InfrastructureHead of Finance and Investment Operations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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