Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re seeking a commercially minded, hands-on leader to oversee our residential portfolio of 4,500+ flats. In this pivotal role, you’ll lead on strategy, operations, lettings, compliance, budgeting, and performance optimisation—driving efficiency, income, and team capability across the portfolio. Key Responsibilities Maximise Income & Asset Performance Increase overall occupancy and optimise rent per sq ft, benchmarked against competitors. Improve Gross to Net conversion through monitoring and benchmarking. Boost car parking revenue using data-led insights. Review P&Ls and budget forecasts; ensure timely and accurate reporting to lenders. Analyse and report on NOI, occupancy trends, re-letting performance, and value creation. Reduce Financial Leakage Streamline customer journey to reduce costs through automation. Reduce void periods, rent arrears, and utility arrears. Review service provider contracts for delivery improvements and savings. Team Leadership & Structure Review and improve team structure, roles, SOPs, and SLAs. Lead development of training calendar with L&D and Building Managers. Build, coach, and mentor a high-performing residential team. Maintenance & Compliance Create tailored business plans for each property. Oversee refurbishments and planned preventative maintenance (PPM) schedules. Ensure compliance with health & safety and regulatory standards. Strategy, Reporting & New Developments Contribute to strategic planning and long-term vision. Lead mobilisation of new schemes including systems, policies, and handover. Support lease structuring and risk management. Monitor market trends, regulation, and competitor activity. What We’re Looking For The ideal candidate will be MRICS-qualified with minimum 10 years’ experience in residential asset, property management or real estate operations. Proven leader with a strong background in people management, performance improvement, and financial reporting. Confident managing lettings, compliance, legal matters, and team development. Commercially savvy, analytical, and results driven. This is a rare opportunity to shape one of the UK's most ambitious residential portfolios. If you're ready to make an impact, we’d love to hear from you.

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