Job Description

Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re seeking a commercially minded, hands-on leader to oversee our residential portfolio of 4,500+ flats.

In this pivotal role, you’ll lead on strategy, operations, lettings, compliance, budgeting, and performance optimisation—driving efficiency, income, and team capability across the portfolio.

Key Responsibilities

Maximise Income & Asset Performance

• Increase overall occupancy and optimise rent per sq ft, benchmarked against competitors.
• Improve Gross to Net conversion through monitoring and benchmarking.
• Boost car parking revenue using data-led insights.
• Review P&Ls and budget forecasts; ensure timely and accurate reporting to lenders.
• Analyse and report on NOI, occupancy trends, re-letting performance, and value creation.

Reduce Financial Leakage

• Streamline customer journey to reduce costs through automation.
• Reduce void periods, rent arrears, and utility arrears.
• Review service provider contracts for delivery improvements and savings.

Team Leadership & Structure

• Review and improve team structure, roles, SOPs, and SLAs.
• Lead development of training calendar with L&D and Building Managers.
• Build, coach, and mentor a high-performing residential team.

Maintenance & Compliance

• Create tailored business plans for each property.
• Oversee refurbishments and planned preventative maintenance (PPM) schedules.
• Ensure compliance with health & safety and regulatory standards.

Strategy, Reporting & New Developments

• Contribute to strategic planning and long-term vision.
• Lead mobilisation of new schemes including systems, policies, and handover.
• Support lease structuring and risk management.
• Monitor market trends, regulation, and competitor activity.

What We’re Looking For

• The ideal candidate will be MRICS-qualified with minimum 10 years’ experience in residential asset, property management or real estate operations.
• Proven leader with a strong background in people management, performance improvement, and financial reporting.
• Confident managing lettings, compliance, legal matters, and team development.
• Commercially savvy, analytical, and results driven.

This is a rare opportunity to shape one of the UK's most ambitious residential portfolios. If you're ready to make an impact, we’d love to hear from you.