Digital Services Manager

4 Days Old

Digital Services Manager Hybrid Working (3-Month Temporary Role)Brentwood, Essex£27.74 per hourPart-Time 22.20 hours per weekHybrid Working AvailableWe are currently recruiting for an experienced Digital Services Manager to lead the delivery and continuous improvement of digital services within a collaborative local government environment.This is an excellent opportunity for a professional with strong IT Service Delivery, Digital Transformation, and Team Management experience.Key Responsibilities Lead and manage Digital Service Teams including Product Development, Application Support, and Geospatial Take ownership of the live operation of digital services Act as the escalation point for incidents, problems, and service requests Drive service improvement and digital transformation initiatives Work with internal stakeholders to reduce failure demand and improve service performance Use customer (resident and staff) feedback to enhance user experience (UX) Ensure compliance with Information Governance, Data Protection (GDPR), and Cyber Security standards Deliver improvement projects using project management methodologies Manage third-party suppliers, contracts, and budgets Build strong relationships across the organisation to support digital strategy Key Skills & Experience Proven experience as a Digital Services Manager / IT Service Manager / ICT Manager Strong background in IT Service Delivery and Digital Services Management Experience managing technical teams and digital products/services Knowledge of ITIL frameworks and service management best practices Experience with the Microsoft technology stack (M365, Azure, etc.) Strong stakeholder management and communication skills Experience driving continuous improvement and service optimisationDesirable Experience within local government or public sector Technical or development backgroundJBRP1_UKTJ
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Location:
Brentwood
Job Type:
FullTime

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