Digital Services Manager

4 Days Old

Digital Services Manager Hybrid Working (3-Month Temporary Role)
Brentwood, Essex
£27.74 per hour
Part-Time 22.20 hours per week
Hybrid Working Available
We are currently recruiting for an experienced Digital Services Manager to lead the delivery and continuous improvement of digital services within a collaborative local government environment.
This is an excellent opportunity for a professional with strong IT Service Delivery, Digital Transformation, and Team Management experience.
Key Responsibilities Lead and manage Digital Service Teams including Product Development, Application Support, and Geospatial
Take ownership of the live operation of digital services
Act as the escalation point for incidents, problems, and service requests
Drive service improvement and digital transformation initiatives
Work with internal stakeholders to reduce failure demand and improve service performance
Use customer (resident and staff) feedback to enhance user experience (UX)
Ensure compliance with Information Governance, Data Protection (GDPR), and Cyber Security standards
Deliver improvement projects using project management methodologies
Manage third-party suppliers, contracts, and budgets
Build strong relationships across the organisation to support digital strategy
Key Skills & Experience Proven experience as a Digital Services Manager / IT Service Manager / ICT Manager
Strong background in IT Service Delivery and Digital Services Management
Experience managing technical teams and digital products/services
Knowledge of ITIL frameworks and service management best practices
Experience with the Microsoft technology stack (M365, Azure, etc.)
Strong stakeholder management and communication skills
Experience driving continuous improvement and service optimisation
Desirable Experience within local government or public sector
Technical or development background

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Location:
Brentwood
Salary:
£27.74 per hour
Job Type:
PartTime
Category:
IT

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