Job Title: Customer Experience Design Manager Location: Gaydon, Warwickshire Rate: £39.00ph via an Umbrella Company (Inside IR35) or £29.00ph PAYE Employment Type: Contract (12/06/26 (Maternity Cover)) Hours: Standard 40 Hours Per Week Role: This is an exciting opportunity within the vehicle connected services (VCS) strategy team. As Customer Experience Design Manager, you’ll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you will represent our client’s needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. You will be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital Teams, you will ensure a cohesive end-to-end approach is defined and delivered with the overall goal to remove friction, reduce effort and grow v...