Customer Experience Design Manager

10-month initial contract

Hybrid working - Gaydon (2-3 days pw onsite)

£39ph (Inside IR35), 40 hrs pw

*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.*

About the company

I am currently recruiting on behalf of an automotive OEM, based in Gaydon, who are seeking a Customer Experience Design Manager to join their team

Job Description

As Customer Experience Design Manager, your main responsibilities include:

• Designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS (Vehicle Connected Services) programme
• Customer Centricity Guardianship within, and across, all VCS CX Workstreams
• Collecting, and acting on, Customer Insights
• Customer Journey Mapping and Management
• ex-Metrics and KPls
• Stakeholder Coordination

Qualifications / Skills needed

• Significant experience in customer journey methodologies including journey mapping and service blueprinting
• Experience in designing and delivering digital connected products & experiences on a global scale
• Proven track record in delivering large scale strategic and more tactical improvements to the Customer Experience
• Strong knowledge of analysing consumer insights and Voice of Customer feedback
• Strong problem-solving skills when identifying and addressing customer issues, resolving conflicts and finding creative solutions to customer pain points

Why work through Contechs?

Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment.

How to Apply

If you're interested in applying for this position, submit your application and one of our recruiters will be in touch.

If you know anyone that is suitable for the role, please visit the below page where we offer up to £600 referral fee: https://www.contechs.com/refer