Customer Experience Design Manager 10-month initial contract Hybrid working - Gaydon (2-3 days pw onsite) £39ph (Inside IR35), 40 hrs pw

*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.*

About the company I am currently recruiting on behalf of an automotive OEM, based in Gaydon, who are seeking a Customer Experience Design Manager to join their team

As Customer Experience Design Manager, your main responsibilities include: Designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS (Vehicle Connected Services) programme Customer Centricity Guardianship within, and across, all VCS CX Workstreams Collecting, and acting on, Customer Insights Customer Journey Mapping and Management ex-Metrics and KPls Stakeholder Coordination

Qualifications / Skills needed Significant experience in customer journey methodologies including journey mapping and service blueprinting Experience in designing and delivering digital connected products & experiences on a glo...