Role Overview:

We are seeking a people-driven Community Coordinator to join our team and lead the engagement of our diverse membership in tech and creativity. This role is pivotal in ensuring our members are engaging in the products and services that BIMA membership offers.

As the face and voice of BIMA’s community, you’ll be responsible for reviewing engagement metrics through a CRM platform and speaking to the membership on a regular basis to encourage participation.

Requirements:

Excellent communication and interpersonal skills—both online and in-person. Passionate about digital, tech, and the creative industries. Comfortable using CRM tools, community platforms (e.g. Slack, Linkedin) Experience in working in a community management role, customer service or member engagement role is desirable but not essential.

Key responsibilities:

Analyse engagement data. Member engagement is reviewed and scored in a CRM platform. The role is responsible to ensure that members are engaging by analysing their data in our CRM and reporting back to the members and wider team. Regularly reach out to low engagers and suggest ways to get involved.

Regular check in cal...