Account Manager

Glasgow Area, United Kingdom (Hybrid)

Location: Glasgow (Hybrid – 3 days in the office)

Salary: £36,000 base + £12,000 OTE (uncapped commission)

About the Role:

A leading technology and digital learning provider is looking for a commercially driven Account Manager to grow existing customer and partner relationships. The role focuses on developing opportunities within an established client base, identifying new revenue streams, and delivering against clear sales targets across a portfolio of digital and technology learning solutions.

Responsibilities

• Build and strengthen relationships with existing customers and partners, identifying key stakeholders and decision makers.
• Leverage professional networks (e.g., LinkedIn) to expand contacts and generate new opportunities through referrals and engagement.
• Lead client meetings to understand business challenges and position relevant solutions to maximise revenue opportunities.
• Maintain ownership of client relationships to ensure projects remain in scope and delivered successfully.
• Prepare quotes, proposals, and presentations tailored to customer requirements.
• Manage and prioritise the sales pipeline using CRM systems to consistently achieve and exceed targets.
• Deliver excellent customer service to build long-term commercial relationships.
• Develop strong product knowledge to position solutions effectively in the market.
• Identify new revenue opportunities by understanding clients’ needs and strategic priorities.
• Engage clients in conversations across a broad portfolio of learning and development solutions.

Experience / Skills

• Proven track record of hitting or exceeding sales targets.
• B2B sales experience.
• Ability to work in a fast-paced environment with strong attention to detail.
• Experience resolving customer queries and providing effective solutions.
• Proficiency using CRM systems and standard business tools.

Key Competencies

• Understanding of consultative sales techniques.
• Familiarity with procurement processes and longer sales cycles.
• Ability to build rapport and relationships with senior stakeholders.
• Strong understanding of the end-to-end sales cycle.
• Strong focus on delivering excellent customer experience.

Package

• £36,000 base salary + £12,000 OTE with uncapped commission
• Hybrid working (3 days in the Glasgow office)
• Benefits package including annual leave, wellbeing support, healthcare options, pension, and development days.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel