Visualfiles Support Analyst/Visualfiles Legal Support Analyst

A fantastic opportunity has arisen for a Visualfiles Support Analyst/Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis based in Taunton, Somerset.

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

Responsibilities and Duties:

* Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes. * Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel. * Provide day-to-day IT support to users, including hardware, software, and application troubleshooting. * Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems. * Manage and maintain integrations with third-party systems (e.g., e-signature platforms, court bundling tools, MOJ Portal). * Collaborate with colleagues to identify process improvements and implement effective technical solutions.

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

Knowledge, Sills and Experience:

* Proficiency in Power BI and Excel for business reporting and analysis. * Strong problem-solving skills, with the ability to diagnose and resolve system and integration issues independently. * Confident providing IT support in person, by phone, and via email to users of varying technical ability. * Excellent communication...