Visualfiles Support Analyst/Legal Support Analyst

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Visualfiles Support Analyst/Visualfiles Legal Support Analyst

A fantastic opportunity has arisen for a Visualfiles Support Analyst/Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis based in Taunton, Somerset.

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

Responsibilities and Duties:

* Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes.
* Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel.
* Provide day-to-day IT support to users, including hardware, software, and application troubleshooting.
* Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems.
* Manage and maintain integrations with third-party systems (e.g., e-signature platforms, court bundling tools, MOJ Portal).
* Collaborate with colleagues to identify process improvements and implement effective technical solutions.

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

Knowledge, Sills and Experience:

* Proficiency in Power BI and Excel for business reporting and analysis.
* Strong problem-solving skills, with the ability to diagnose and resolve system and integration issues independently.
* Confident providing IT support in person, by phone, and via email to users of varying technical ability.
* Excellent communication...
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Location:
Taunton
Salary:
£35,000
Job Type:
FullTime
Category:
Management & Consultancy

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