Role: Tenant Liaison Officer Type: Permanent Location: Bradford Reports to: Site Manager Role Purpose : To act as a key point of contact for tenants, to achieve the highest level of satisfaction. Role Responsibilities To act as the primary liaison point for tenants, providing effective communication to tenants, supporting and embedding a culture of customer involvement in shaping the way we deliver and improve our services Visiting tenants in their homes across Bradford and to advise them on when and what work is being carried out Follow Up visits to check on customer satisfaction Ensure compliance with, and promotion of Health and Safety policies and procedures Liaise with internal departments to ensure that there is a consistent joined up and effective service reporting and logging any issues or risks ...