Store Director

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Job Description

Store Director

London – Westfield White City


About the Role

IRD Consultancy is partnering with a leading luxury brand to recruit an experienced Store Director for a boutique located in Westfield White City. This senior leadership role is responsible for driving commercial performance, overseeing daily store operations, and cultivating long-term client relationships within a competitive luxury retail environment.

As Store Director, you will lead and develop a high-performing team, deliver an exceptional client experience, and achieve sales targets through strategic clienteling, proactive networking, and strong relationships with VIP and high-net-worth clients. This role requires a commercially driven leader with refined management and luxury service expertise.


About You

  • Proven experience in a senior management role within luxury retail, ideally fine jewellery or luxury Swiss watches
  • Strong people leadership skills with a focus on coaching, performance management, and team development
  • Demonstrated success in selling high-value items and consistently achieving or exceeding sales targets
  • Passionate about building and maintaining a strong network and an established VIP client base
  • Extensive experience in clienteling and CRM strategy to drive long-term business growth
  • Ability to define, deliver, and continuously elevate an exceptional client experience
  • Commercially astute with experience growing existing business through strategic sales initiatives and stakeholder engagement
  • Minimum of 3 years’ experience in luxury retail management


Your Journey with IRD

Once we receive your application, you can expect a professional, transparent, and supportive recruitment process. One of our experienced recruiters will be in touch to discuss your background and career ambitions in confidence.

Apply now by submitting your most up-to-date CV to take the next step in your luxury retail leadership career.

Apply
Location:
London
Job Type:
FullTime
Category:
Retail

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