Responsibilities As the Manager, you will be responsible for the day‑to‑day running of the shop. You will deliver excellent customer service, manage donors and customers, ensure the shop is welcoming, and prepare donations for sale. This role involves significant manual handling. Recruit, maintain and supervise a bank of skilled and general volunteers to help collect, sort and prepare donations and provide customers with the service they deserve. Establish links with local businesses, Salvation Army Corps, and individuals to obtain donations and volunteer support, and to deliver re-use and repair services with local partners. Qualifications and Skills

Resilient, supportive, caring, hands‑on and enthusiastic. Positive attitude in delivering exceptional customer service. High standards of pride and quality in all tasks. Dynamic leadership style with a drive for success. Passion for developing people. Ideas for partnerships to deliver re-use and repair services with local connections. Concern for the environment and sustainability. Engaging personality and drive to succeed.

Requirements

All Shop Managers will be required to complete an Enhanced DBS Check. Equal opportunities employer: applications from all sectors welcome.

Benefits

Annual leave starting at 26 days plus bank holidays, with the possibility to buy an extra week. Virtual GP service – phone consultations 24/7, video consultations 8 am–10 pm. Defined contribution pension scheme – the company matches contributions up to 6 %, plus life assurance of three times your normal salary. Company sick pay – paid from end of probation, increasing during employment. Employee discounts – 25 % off all original‑priced shop items. Well‑being commitment – focus on employee health and support.

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