Services Manager | Specialist Healthcare Provider

Location: Leicester

Salary: £35,000 - £38,000 (Up to £40,000 for exceptional experience)

Contract: Permanent | Full-Time (37.5 Hours Per Week)

Shift Pattern: Mon-Fri 07:45 - 16:30 (Thursday Half-Day: 07:45 - 12:15)

The Opportunity

Are you a resilient, values-driven leader with a background in healthcare operations? We are representing an "Outstanding" rated Social Enterprise in Leicester seeking a Services Manager to lead their frontline team. They specialise in providing high-quality primary care to vulnerable populations, including those experiencing homelessness.

We are looking for a leader who can balance "thick-skinned" resilience with a "big-hearted" approach to patient care.

The Role

As the Patient Services Manager, you will be the operational heartbeat of the practice. You will ensure that the core values of Compassion, Respect, Quality, Efficiency, and Partnership are reflected in every interaction.

Key Responsibilities:

Line Management: Provide substantial leadership to the reception and administrative teams, ensuring high standards of performance and staff well-being. Conflict & Complaint Resolution: Serve as the primary point of escalation for complex patient queries and formal complaints. You must be comfortable managing demanding situations and de-escalating conflict with professionalism and empathy. Ope...