Customer Service Manager - Order Fulfilment & Manufacturing Supply Chain

Lead customer order fulfilment in a make-to-order engineering manufacturing environment where delivery performance is critical.

Salary c£(phone number removed) + Excellent Benefits

East Midlands

Commutable from Leicester, Coventry, Rugby, Northampton, Loughborough, South Derbyshire, South Staffordshire

The Role

An opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products.

This is not a traditional customer service role. It sits at the centre of:

* Manufacturing

* Supply chain

* Customer delivery performance

You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand.

Key Responsibilities

* Lead and develop a customer service / fulfilment team (5 reports)

* Manage order flow from receipt through to delivery

* Coordinate cross-functional activity across:

o Production

o Planning

o Procurement

* Act as escalation point for delivery-critical issues

* Drive customer satisfaction and service performance

* Support SIOP / demand planning processes

Environment

* Make-to-order manufacturing

* Complex supply chains

* Global customer base

* Time-critical delivery ex...