Service Transformation Analyst

CMS UK in Greater London seeks a Service Transformation Analyst on a 12‑month fixed‑term basis. The role will support the service transformation team in implementing process improvements, system enhancements and upgrades within the finance and accounting workstreams.

Responsibilities

• Collaborate with stakeholders to ensure smooth transition during organisational change.
• Implement business process and system improvements, focusing on finance & accounting.
• Maintain comprehensive knowledge of regulatory standards (VAT / SRA compliance) and current finance and risk processes.
• Support the Finance Operations team in routine activities, ensuring best practices, efficiency and effectiveness.
• Prepare project‑related documentation, including process maps, training guides and manuals.
• Collaborate with business users, support functions and external parties to gather, review and analyse information and functional requirements.
• Engage in multiple initiatives simultaneously as required.
• Conduct data analysis to track and report project progress.
• Facilitate meetings with stakeholders across the business and third parties, both remotely and in person.
• Prepare and deliver training sessions for support functions and business users; assist IT trainers when needed.
• Undertake additional duties as assigned by the Service Transformation Manager or other Finance Operations management.

Qualifications & Experience

• Essential: In‑depth knowledge of the legal industry and its operational model.
• Essential: Comprehensive understanding of working capital and finance operations within a finance and accounting role.
• Preferred: Prior experience in a similar finance role.
• Preferred: Proven experience advising senior management.
• Desirable: Familiarity with Elite 3E software.

Required Skillsets

• Ability to work collaboratively as part of a team.
• Effective communication skills (verbal and written) to build strong, trusted relationships with key stakeholders.
• Strong organisational skills to adhere to project methodologies.
• High attention to detail.
• Calm and focused under pressure.
• Competence in meeting deadlines within short timeframes.
• Proficient analytical skills and ability to make informed decisions.
• Flexibility with the capability to multitask.

Benefits

• Competitive basic salary (reviewed annually).
• Flexible, hybrid working policy.
• Generous bonus scheme.
• Up to 25 days holiday (rising to 28 days with service).
• Holiday exchange scheme.
• Private medical insurance.
• Enhanced parental leave.
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal will be accepted.