Job Title: Service Operations Manager Location: London Salary: £55,000 – £60,000 basic (DOE) Package: £5,000 car allowance + private medical + life assuranceWorking Hours: 36.5 hours per week Overview - Service Operations ManagerA highly established and respected provider of fire protection and security solutions is seeking a Service Operations Manager to lead its Fire Detection service delivery team.With a long-standing reputation in the industry and a strong project and service delivery culture, the business delivers end-to-end solutions across fire detection, suppression, sprinkler, and integrated security systems.This is a key leadership role, responsible for ensuring service excellence, meeting client SLAs, and driving operational efficiency within a growing division. Benefits - Service Operations Manager £55,000 – £60,000 basic salary (DOE)£5,000 car allowancePrivate medical insuranceLife assurance25 days holiday plus bank holidaysOption to buy up to 5 additional daysContributory pension scheme The Role - Service Operations ManagerAs Service Operations Manager, you will take ownership of the Fire Detection service division, leading teams, improving processes, and ensuring high-quality service delivery.Key Responsibilities Lead, recruit, develop, and line manage the engineering teamCoordinate with contractors, suppliers, and internal teamsDrive process improvements and operational efficiencyEnsure compliance with regulatory and industry standards (including LPS requirements)Manage materials, equipment, and departmental budgetsMaintain quality standards across engineers and subcontractorsAttend and contribute to senior management meetingsBuild and maintain strong relationships with clients and stakeholdersMonitor and manage subcontractor performance and compliance Requirements - Service Operations Manager Proven experience in a senior service delivery role within the Fire & Security industryStrong knowledge of fire detection systemsDetailed understanding of LPS standardsExperience leading, managing, and developing teamsAbility to work effectively in a fast-paced environment and make decisions confidentlyStrong organisational skills with experience delivering against KPIs and SLAsExcellent communication and stakeholder management skillsTrack record of driving process and service improvements Why Join? - Service Operations ManagerThis is an opportunity to join a highly reputable and long-established organisation with a strong people-focused culture and a commitment to excellence.You'll benefit from: A senior leadership role with real influenceA collaborative and supportive working environmentOpportunities to shape and improve service deliveryLong-term career stability and progression Apply Now - Service Operations ManagerIf you're an experienced Service Operations Manager or a senior Fire Detection professional ready to step into a leadership role, this is an excellent opportunity to join a forward-thinking and respected business. KeywordsService Operations Manager | Fire Detection | Fire & Security | Service Manager | Engineering Manager | Fire Systems | LPS Standards | London JobsJBRP1_UKTJ