Service Designer

Location: Bristol (Hybrid)

Salary: Up to £64,000

About the Role

A top-tier digital consultancy is seeking an experienced Service Designer to join their team in Bristol. This is a fantastic opportunity to shape high-impact public sector services that align with Government Digital Service (GDS) standards.

You’ll work as part of agile, multi-disciplinary teams on large-scale digital transformation projects—designing end-to-end journeys and services that truly meet user needs, while balancing business goals and technical constraints.

Key Responsibilities

• Lead service design activities within cross-functional teams on government and public sector projects
• Create service blueprints, journey maps, and ecosystem diagrams to visualise and improve services
• Apply GDS principles to ensure accessibility, usability, and compliance throughout the service lifecycle
• Facilitate stakeholder workshops and co-design sessions to drive alignment and shared understanding
• Collaborate with researchers, content designers, developers, and delivery managers to build user-centred solutions
• Present findings and design recommendations clearly and persuasively to a variety of audiences

Requirements

• Substantial experience as a Service Designer, ideally on public sector or GDS-aligned projects
• Excellent understanding of the GDS Service Standard and associated assessment processes
• Proven ability to simplify complex services and identify user pain points through mapping and analysis
• Skilled in facilitation, co-creation, and stakeholder engagement
• Comfortable using tools such as Miro, Figma, Lucidchart, or equivalent
• Strong communication and storytelling skills, both visual and verbal

This is a hybrid role based in Bristol, offering up to £64,000 depending on experience.

Candidates must have the right to work in the UK.

Want to shape services that truly matter?

Apply now to learn more about this opportunity.