Senior User Researcher

London (Hybrid working)

Up to £76,000 + 10% bonus + benefits

️ Permanent | Human-Centred Design | Public Sector

We’re hiring a Senior User Researcher to join a global design studio that’s redefining how people experience public services. You’ll lead research that puts people first—shaping accessible, meaningful services that deliver long-term value.

This role sits in a multidisciplinary team where design, strategy and tech are deeply integrated. You'll work alongside designers, BAs, engineers and product teams to ground decisions in real insight.

What you’ll be doing:

• Plan and lead end-to-end user research across Discovery, Alpha, Beta and Live phases
• Use mixed methods (depth interviews, usability testing, contextual inquiry, surveys) to surface insight
• Translate research into clear, actionable outputs—user journeys, personas, problem statements
• Guide backlog prioritisation and service decisions based on evidence
• Embed user feedback loops into agile delivery
• Communicate findings through reports, artefacts and stakeholder playback sessions
• Champion inclusive and accessible research aligned to GDS and WCAG standards
• Mentor junior researchers and help evolve the internal research practice

What you’ll bring:

• 8+ years in user research, service design or human-centred design roles
• Strong experience working on complex digital services in agile teams
• Confident presenting to senior stakeholders and advocating for users
• Knowledge of GDS standards, GOV.UK design patterns, and public sector delivery
• Understanding of accessibility and inclusive design principles
• Eligible for SC clearance (British citizen or 5+ years continuous UK residency)
• Experience with SaaS or Salesforce a bonus, but not essential

What’s in it for you:

• £76,000 base + 10% bonus
• Flexible hybrid working (London hub)
• Inclusive and supportive design culture
• Opportunity to work on high-impact, public-facing services
• Career development within a global design network
• Great benefits: learning budget, healthcare, networks for women, neurodiversity, LGBTQ+ and more

To learn more about the role or apply, drop me a message directly.

Let’s chat if you’re curious, even if you’re not actively looking