Senior User Researcher London (Hybrid working) Up to £76,000 + 10% bonus + benefits ️ Permanent | Human-Centred Design | Public Sector

We’re hiring a Senior User Researcher to join a global design studio that’s redefining how people experience public services. You’ll lead research that puts people first—shaping accessible, meaningful services that deliver long-term value.

This role sits in a multidisciplinary team where design, strategy and tech are deeply integrated. You'll work alongside designers, BAs, engineers and product teams to ground decisions in real insight.

What you’ll be doing: Plan and lead end-to-end user research across Discovery, Alpha, Beta and Live phases Use mixed methods (depth interviews, usability testing, contextual inquiry, surveys) to surface insight Translate research into clear, actionable outputs—user journeys, personas, problem statements Guide backlog prioritisation and service decisions based on evidence Embed user feedback loops into agile delivery Communicate findings through reports, artefacts and stakeholder playback sessions Champion inclusive and accessible research aligned to GDS and WCAG standards Mentor jun...