Senior Service Delivery Manager

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Job Description

A leading specialty insurance organisation is seeking an Application Service Delivery Manager to join its Core Enterprise Applications function, supporting a portfolio of mission-critical insurance platforms including policy administration, claims, and document management systems.

This is a hands-on technical management role (not a people manager), acting as the single point of contact for BAU and project delivery, with responsibility for vendor performance, incident management, and application risk across a hybrid on/offshore support model.


London - 3 days per week

Salary - £80,000 plus bonus and benefits


Key responsibilities:

  • Managing BAU support for core insurance applications
  • Overseeing third-party vendors and service delivery
  • Acting as the primary interface between IT, product, and the business
  • Supporting major transformation initiatives, including legacy system migration and platform upgrades
  • Ensuring application stability, performance, and continuous improvement


Experience required:

  • Background supporting London Market / Specialty Insurance systems
  • Experience with enterprise insurance platforms - Guidewire / Eclipse
  • Strong knowledge of ITIL
  • Technical understanding of SQL and cloud-based applications
  • Comfortable coordinating offshore and nearshore support teams

This role suits a technically strong support manager looking for a high-impact, business-critical position within a complex insurance environment.


Interested? Apply or message for further details.

Apply
Location:
City Of London
Job Type:
FullTime

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