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Job Description

Senior Service Operations Manager - IT/Datacentre Managed Services \nLocation:- London - 3 days Office, 2 Home.\nSalary:- to £80k-£90k + Bens\nEnvironment: - Financial Customers,Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure.\n\nOur client, a leading Global Managed Services company is looking to hire a Service Operations Manager with experiences of managing Managed Services within Financial accounts. The role is accountable for 40+ Staff and a Multi Million Pound Managed Services contracts.\nThe Operations Manager is responsible for leading a team of managed services and project professionals (40 + Engineers) who are dedicated to delivering a project or service to identified strategic accounts in finance. This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.\nDay to Day Duties include:\n* Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.\n* Understand the unique operational needs and challenges of each account and develop customised operational strategies.\n* Foster deep relationships with Key customer stakeholders.\n* Meet and exceed financial / margin expectation deliverables at Account and Project level.\n* Identify opportunities for process improvement and efficiency enhancement.\n* Analyse existing processes and workflows to identify areas for optimisation.\n* Manage and allocate resources efficiently, including budgeting and resource planning.\n* Oversee inventory and supply chain management, ensuring timely availability of materials and resources.\n* Recruit, train, and manage a high-performing operational team focused on strategic account sales.\n* Set clear KPI's and performance expectations for the team.\n* Provide coaching, guidance, and support to help team members achieve their goals.\n* Collaborate with cross-functional teams (e.g.

operations - key accounts/tech accounts and sales) to align strategies and resources.\n* Develop and maintain quality management systems working with theGlobal Head of Operations the Operations Director - Strategic Accounts Tech and Operations Director - key accounts.\n* Ensure compliance with all relevant laws, regulations, and industry standards.\n* Implement and maintain safety protocols to create a secure working environment.\n* Manage relationships with suppliers and vendors to optimize costs and improve service quality.\n* Negotiate contracts and agreements to secure favourable terms.\n* Provide regular reports and updates to senior management on the performance of strategic accounts Finance.\n* Provide guidance and support to team members, ensuring they meet their individual and team targets.\n* Ensure accurate reporting.\n* Communicate client feedback and insights to relevant teams for continuous improvement.\n* Establish key metrics to measure the progress and impact of operational strategic accounts.\n* Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.\nExperiences Required:\n* Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.\n* Key relationships with strategic account "finance" customers.\n* Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.\n* Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams of 40 people plus.\n* Exceptional communication and presentation skills, both written and verbal.\n* Strong business acumen and a deep understanding of organisational dynamics.\n* Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.\n* Understanding and experience of the Managed Services industry.\nApply now for full details.\n\n@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology\n\n@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. \n\nFor more information or a list of current vacancies, please see our web site at mecscomms.co.uk

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