Contract Senior Project Manager - Housing Repairs (End-to-End Service Delivery)

We are working with a social housing/housing association client seeking an experienced Senior Project Manager (Repairs) to lead an end-to-end repairs service and systems improvement programme. This role requires a repairs-focused Project Manager with a strong understanding of the housing repairs journey from first customer contact through to job completion and aftercare. While a system will be implemented (e.g. Plentific or similar), technology is not the primary driver - this role is about process, operating model, customer experience and structured change delivery.

The Role You will join at the start of the programme to:

Stabilise the current repairs service and system Review the end-to-end repairs journey Define the future-state operating model Build and manage a clear, deliverable plan of changeThis is a service-to-delivery Senior Project Manager role, focused on improving both operational effectiveness and customer outcomes.

Key Responsibilities

Lead an end-to-end housing repairs service improvement and system implementation project Review and redesign the repairs customer journey, from request logging through to completion and follow-up Define the Repairs Operating Model, including: Clear roles and responsibilities Colleague processes and ways of working Customer touchpoints and engagement Supplier and contractor integration Manage stakeholder engagement across housing operations, repairs teams, customer services, IT and third-party suppliers Oversee data flows and data exchange across the repairs lifecycle Manage dependencies, risks and issues across people, process and suppliers Own project governance, planning, RAID management and delivery reporting Ensure customer experience remains central throughout the programme Essential Experience

Extensive experience as a Project Manager within social housing / housing associations Deep understanding of the end-to-end housing repairs process Proven delivery of repairs transformation and/or repairs system projects Experience stabilising underperforming services and defining future-state models Strong stakeholder management across operational, technical and supplier environments Excellent end-to-end project management capability Nice to Have (but not essential)

Experience with Plentific or other housing repairs platforms Background in repairs service redesign or customer experience improvement Contract Details

Contract: 3 months initial (high likelihood of extension) Start: ASAP Location: Mostly remote, with occasional travel to London or the North of England Rate: c. £500-£550 per day, outside IR35 (dependent on experience) To progress matters please send your CV to Laura Ramm

Services Advertised are those of an Employment Business