Contract Senior Project Manager - Housing Repairs (End-to-End Service Delivery)
We are working with a social housing/housing association client seeking an experienced Senior Project Manager (Repairs) to lead an end-to-end repairs service and systems improvement programme.
This role requires a repairs-focused Project Manager with a strong understanding of the housing repairs journey from first customer contact through to job completion and aftercare. While a system will be implemented (e.g. Plentific or similar), technology is not the primary driver - this role is about process, operating model, customer experience and structured change delivery.
The Role
You will join at the start of the programme to:
* Stabilise the current repairs service and system
* Review the end-to-end repairs journey
* Define the future-state operating model
* Build and manage a clear, deliverable plan of change
This is a service-to-delivery Senior Project Manager role, focused on improving both operational effectiveness and customer outcomes.
Key Responsibilities
* Lead an end-to-end housing repairs service improvement and system implementation project
* Review and redesign the repairs customer journey, from request logging through to completion and follow-up
* Define the Repairs Operating Model, including:
* Clear roles and responsibilities
* Colleague processes and ways of working
* Customer touchpoints and engagement
* Supplier and contractor integration
* Manage stakeholder engagement across housing operations, repairs teams, customer services, IT and third-party suppliers
* Oversee data flows and data exchange across the repairs lifecycle
* Manage dependencies, risks and issues across people, process and suppliers
* Own project governance, planning, RAID management and delivery reporting
* Ensure customer experience remains central throughout the programme
Essential Experience
* Extensive experience as a Project Manager within social housing / housing associations
* Deep understanding of the end-to-end housing repairs process
* Proven delivery of repairs transformation and/or repairs system projects
* Experience stabilising underperforming services and defining future-state models
* Strong stakeholder management across operational, technical and supplier environments
* Excellent end-to-end project management capability
Nice to Have (but not essential)
* Experience with Plentific or other housing repairs platforms
* Background in repairs service redesign or customer experience improvement
Contract Details
* Contract: 3 months initial (high likelihood of extension)
* Start: ASAP
* Location: Mostly remote, with occasional travel to London or the North of England
* Rate: c. £500-£550 per day, outside IR35 (dependent on experience)
Services Advertised are those of an Employment Business.
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