Department: GSMA Mobile for Development Foundation Team: Mobile for Humanitarian Innovation (M4H) Location: London (hybrid working) Position type: FTC until 31 March 2027 What the Hiring Manager Says “Today, more than 400 million people globally need humanitarian assistance and protection. Mobile technology is being effectively leveraged in disaster preparedness, response and recovery and this role is a unique opportunity to work with the humanitarian sector and the mobile industry to scale mobile solutions for these life‑saving purposes. As Senior Market Engagement Manager, you will build partnerships, provide technical support and champion the power of digital services to improve the lives of disaster affected communities” - Dulip Tillekeratne, Director of Strategic Partnerships, M4H About The Team The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities. The Mobile for Humanitarian Innovation (M4H) programme is funded by the Foreign, Commonwealth and Development Office (FCDO) and the Swedish International Development Cooperation Agency (Sida) with a mission to accelerate the delivery and impact of digital humanitarian assistance. We have reached over 18 million people with improved access to life‑enhancing mobile‑enabled services during humanitarian preparedness, response and recovery. About the Role The Senior Market Engagement Manager will lead M4H’s work in disaster preparedness, response, and recovery, acting as a lead focal point with global stakeholders and managing regional multi‑stakeholder forums and technical national events. Key Responsibilities

Develop strategic direction for humanitarian contexts, catalyzing partnerships between humanitarian organisations and MNOs to deliver digital solutions. Build and manage relationships with mobile network operators to identify and catalyse strategic opportunities aligned with programme objectives such as Early Warnings for All, Connectivity for Refugees, and the GSMA’s Humanitarian Connectivity Charter. Organise and facilitate multi‑stakeholder workshops, conduct desk‑based landscaping, lead technical assistance design, support capacity building, and manage relationships across stakeholders. Support the production of high‑quality professional assets (blogs, web content) capturing lessons and insights regarding business models, trends, and developments from in‑market engagement. Manage a Market Engagement Manager and other roles as required. Proactively communicate relevant topical developments across the region to the M4H programme, M4D team, and broader GSMA. Contribute to the strategic development of the M4H programme and help shape overall strategic direction and pipeline of the programme.

About You Experience and capabilities for this role include:

Demonstrated experience working on disaster preparedness and response coordination with cross‑sector stakeholders. Technical knowledge of mobile solutions for humanitarian action and translating these solutions across sectors. Experience in implementing digital tech solutions (e.g., Cell Broadcast or location‑based SMS) in humanitarian markets. Experience line‑managing team members and ability to work in a matrixed team structure. Energetic team player with a creative mindset, hands‑on, can‑do mentality, capable of working independently, highly motivated, entrepreneurial, and organized to deliver high‑impact outputs. Strong understanding of the humanitarian sector, the UN, NGOs systems and/or the mobile industry. Strong experience in public‑private partnerships, shared‑value models and sustainable development. Proven track‑record of working across diverse stakeholders and facilitating results‑based partnerships delivering commercial and social impact; experience in leading teams to solve complex challenges. Strong understanding of and interest in the technology industry and the role of mobile technology and mobile network operators within the humanitarian sector. Strong analytic skills and commercial expertise, including supporting the development of business cases, new business models and operational requirements for in‑country projects. Ability to develop and manage a diverse pipeline of live projects to ensure impactful delivery of programmatic KPIs. Excellent communication and interpersonal skills, able to build consensus and alignment across diverse actors. Experience in business development, project management and product development. Experience working with donors, international development community or multi‑lateral organisations (an asset). Able to quickly grasp new concepts and ideas and proactively communicate and work as part of a global team. Willingness and ability to travel regularly.

About Your Skills

Stakeholder Management: Work effectively across a diverse network of internal and external stakeholders to advance the programme’s objectives. Problem Solving: Understand complex humanitarian and disaster management ecosystems and devise creative sustainable solutions with local stakeholders. Communication: Communicate complex technical or strategic concepts clearly and accessibly to a range of audiences. Teamwork: Value and contribute to collective working, collaborating with colleagues across the team and the wider GSMA.

Contract type: Fixed Term Contract (Fixed Term) Worker type: Employee What We Offer Competitive compensation, learning and development opportunities, generous holiday allowances, and professional development days. Flexible working arrangements are available. #J-18808-Ljbffr