**Department:** GSMA Mobile for Development Foundation**Team:** Mobile for Humanitarian Innovation (M4H)**Location:** London (hybrid working)**Position type:** FTC until 31 March 2027**What the hiring manager says***“Today, more than 400 million people globally need humanitarian assistance and protection. Mobile technology is being effectively leveraged in disaster preparedness, response and recovery and this role is a unique opportunity to work with the humanitarian sector and the mobile industry to scale mobile solutions for these life-saving purposes. As Senior Market Engagement Manager, you will build partnerships, provide technical support and champion the power of digital services to improve the lives of disaster affected communities”*Dulip Tillekeratne, Director of Strategic Partnerships, M4H**About the GSMA**The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with almost 400 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA produces industry-leading events such as MWC Barcelona, Doha, Shanghai, Kigali and the M360 Series.Every day we work to harness the power of mobile to achieve our industry purpose – Connecting Everyone and Everything to a Better Future – through four main activities:* We provide strategic direction and thought leadership to our members* We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world* We advocate for the industry to regulators, policy makers and society as a whole* We convene the broad mobile communications ecosystem at our industry leading events**About the Team**The (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.The (M4H) programme is funded by the Foreign, Commonwealth and Development Office (FCDO) and the Swedish International Development Cooperation Agency (Sida) with a mission to accelerate the delivery and impact of digital humanitarian assistance. We have reached over 18 million people with improved access to and use of life-enhancing mobile-enabled services during humanitarian preparedness, response and recovery. We have achieved this by catalysing partnerships and innovation for new digital humanitarian services, building a learning and research agenda to inform the future of digital humanitarian response, advocating for enabling policy environments, monitoring and evaluating performance, disseminating insights and profiling achievements.**About the Role****Key Responsibilities*** Develop the strategic direction for several humanitarian contexts, catalysing partnerships between humanitarian organisations and MNOs to deliver digital humanitarian solutions* Organise and facilitate multi-stakeholder workshops, conduct desk-based landscaping, lead technical assistance design, support on capacity building, and manage relationships across a range of stakeholders (e.g. mobile operators, humanitarian partners, start-ups and third-party solution providers).* Contribute to the M4D learning agenda by supporting the production of high-quality and professional assets such as blogs and web content which capture lessons and insights regarding business models, learnings, trends, relevant in-market convening and developments from in-market engagement* Manage a M4H Market Engagement Manager and other roles as required* Proactively communicate relevant topical developments from across the region to the M4H programme, M4D team and broader GSMA* Contribute towards the strategic development of the M4H programme. All team members are expected to contribute towards shaping the overall strategic direction and pipeline of the programme to ensure that we deliver value and achieve programmatic goals**About You**Experience and capabilities for this role are:* Demonstrated experience working on disaster preparedness and response coordination with cross-sector stakeholders* Technical knowledge of mobile solutions for humanitarian action and translation of these solutions across sectors. Experience in implementing digital tech solutions (ex: Cell Broadcast or location-based SMS technology) in humanitarian markets, humanitarian action and/or social impact initiatives* Experience line managing team members and ability to work in a matrixed team structure* Energetic team player, with creative mindset, and hands-on and can-do mentality. Ability to work independently, self-motivated, entrepreneurial and organised to deliver high impact outputs* Strong understanding of the humanitarian sector, the UN, NGOs systems and/or the mobile industry* Strong experience in public-private partnerships, shared-value models and sustainable development* Proven track-record of working across diverse stakeholders and facilitating results-based partnerships that deliver commercial and social impact and experience in working with / leading teams to solve complex challenges* Strong understanding of, and interest in the technology industry and the role of mobile technology and mobile network operators within the humanitarian sector* Strong analytic skills and commercial expertise including the ability to support the development of business cases, new business models and operational requirements for in-country projects* Ability to develop and manage a diverse pipeline of live projects to ensure impactful delivery of programmatic KPIs* Excellent communication and inter-personal skills including the ability to build consensus and alignment across diverse actors with different incentives and operational realities* Experience in business development, project management and product development* Experience working with donors, international development community or multi-lateral organisations will be an assets* Able to quickly grasp new concepts and ideas and proactively communicate and work as part of a global team* Willingness and ability to travel regularly**About your Skills****Stakeholder Management**: Work effectively across a diverse network of internal and external stakeholders to advance the programme’s objectives.**Problem Solving**: Understand complex humanitarian and disaster management ecosystems, and the ability to develop and implement creative sustainable solutions with the participation of local stakeholders.**Communication**: Communicate complex technical or strategic concepts clearly and accessibly to a range of audiences.**Teamwork**: Value and contribute to collective working, actively collaborating with colleagues across your team and the wider GSMA.**Contract type**Fixed Term Contract (Fixed Term)**Worker type**Employee## **What We Offer**Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.To learn more about the GSMA, visit our , our page and our page.Being You at the GSMAWe care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to #J-18808-Ljbffr