Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development!\n\nTHE ROLE\n\nWith a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator.

You will need to bring a minimum of three years' experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment.\n\nday to day responsibilities\n\nTake full responsibility for your own daily call schedule of overdue client accounts\nHandling payment and service queries principally by telephone, but also by email and letter\nProviding "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records\nProcessing debit/credit card payments\nLiaising with Client Experience and Client Retention departments.\nDriving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments\nReview old debtor balances with team members, and come up with an action plan to reduce overdue balances\n\nWHAT YOU BRING TO the TEAM\n\nAccountability for the overall performance of the team\nAdherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders\nExcellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements\nPreference for picking up the phone and speaking to clients over emailing them\nTo ensure a high level of attendance and punctuality\nAmbitious with the determination to succeed\nEnthusiastic approach to coaching and development\n\nBENEFITS\n\n25 days' holiday, plus bank holidays\nDay off on your birthday\nCash plan for you (and your children, if any)\nHolidays increase after 2-and 5- years' service\nContractual sick pay\nPrivate medical insurance after 5 years' service \nPension Plan and Life Insurance \nPension plan contributions increase after 5- and 7-years' service \nHoliday season bonus after 3 years' service \nProfit share scheme \nSeason ticket loan scheme \nCycle to work scheme\nAccess to Employee Assistance Programme \nCompany incentives, access to discount schemes\nSocial sessions on the last Friday of the month with free food and drink\nFree 24/7 onsite gym \n\n50474BRR3\n\nINDCC