Senior Client Relationship Manager

Location: London (Hybrid)

Salary: £100,000–£115,000

Key Responsibilities

• Lead and develop senior client relationships, ensuring high-quality service delivery and positive customer outcomes within the UK investment industry.
• Drive revenue growth through strong commercial engagement, identifying client needs and delivering value-added products and services.
• Proactively manage the client portfolio through regular service and commercial reviews, ensuring delivery against agreed SLAs.
• Act as senior point of escalation for client issues and complaints, ensuring timely resolution and sustainable improvements.
• Build strong relationships with senior client stakeholders, aligning services to client strategy and long-term growth objectives.
• Use management information to support planning, prioritisation, and decision-making, escalating risks and issues where appropriate.
• Work closely with internal teams to deliver effective solutions for new and existing clients.
• Lead and develop a client relationship team, fostering a strong culture of accountability, compliance, and client focus.
• Ensure compliance with regulatory requirements, including FCA standards and Consumer Duty outcomes.
• Represent the function internally and externally, including at relevant industry forums.

Requirements:

• Senior client relationship management experience within financial services or the UK investment industry.
• Strong commercial track record, including revenue growth and expansion of client relationships.
• Experience managing senior stakeholders and leading client-facing teams.
• Solid understanding of FCA regulation and Consumer Duty requirements.
• Proven ability to manage service delivery, SLAs, and client escalations.
• Strong stakeholder management, decision-making, and communication skills.
• High standards of governance, risk management, and compliance.