Senior Aftersales Manager

1 Days Old

Job Description

Job Title: Senior Aftersales Manager – Car Dealership


Location: Glasgow


Salary: Circa £60,000 + car + bonus – OTE £80,000


Are you an experienced professional in the automotive industry seeking a new challenge? A prestigious car dealership in Glasgow is on the lookout for a Senior Aftersales Manager to join their dynamic team. This role offers the chance to lead a dedicated group of over 20 vehicle technicians, ensuring the highest standards of customer service and operational efficiency.

The dealership is renowned for its commitment to excellence and innovation, providing a supportive environment where your expertise will be highly valued. As a Senior Aftersales Manager, you will play a pivotal role in shaping the aftersales department, driving performance, and enhancing customer satisfaction.

Key Responsibilities:

- Oversee the daily operations of the aftersales department, ensuring seamless service delivery.

- Lead, mentor, and motivate a team of over 20 skilled vehicle technicians, fostering a culture of continuous improvement.

- Develop and implement strategic plans to increase departmental efficiency and profitability.

- Maintain strong relationships with customers, addressing their needs and ensuring their satisfaction.

- Monitor and analyse key performance indicators, using data to inform decision-making and drive improvements.

Essential Skills and Experience:

- Proven experience in an aftersales management role within the automotive industry.

- Strong leadership and team management skills, with a track record of developing high-performing teams.

- Excellent communication and interpersonal abilities, capable of building rapport with both staff and customers.

- In-depth knowledge of automotive repair and maintenance processes.

- Proficiency in using management software and tools to track performance and streamline operations.

This role offers a competitive salary and benefits package, along with the chance to work in a forward-thinking dealership that values innovation and customer satisfaction. If you are a results-driven professional with a passion for the automotive industry, this could be the perfect next step in your career.

Location:
Glasgow

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