Senior Aftersales Manager
1 Days Old
Job Description
Job Title: Senior Aftersales Manager – Car Dealership
Location: Glasgow
Salary: Circa £60,000 + car + bonus – OTE £80,000
Are you an experienced professional in the automotive industry seeking a new challenge? A prestigious car dealership in Glasgow is on the lookout for a Senior Aftersales Manager to join their dynamic team. This role offers the chance to lead a dedicated group of over 20 vehicle technicians, ensuring the highest standards of customer service and operational efficiency.
The dealership is renowned for its commitment to excellence and innovation, providing a supportive environment where your expertise will be highly valued. As a Senior Aftersales Manager, you will play a pivotal role in shaping the aftersales department, driving performance, and enhancing customer satisfaction.
Key Responsibilities:
- Oversee the daily operations of the aftersales department, ensuring seamless service delivery.
- Lead, mentor, and motivate a team of over 20 skilled vehicle technicians, fostering a culture of continuous improvement.
- Develop and implement strategic plans to increase departmental efficiency and profitability.
- Maintain strong relationships with customers, addressing their needs and ensuring their satisfaction.
- Monitor and analyse key performance indicators, using data to inform decision-making and drive improvements.
Essential Skills and Experience:
- Proven experience in an aftersales management role within the automotive industry.
- Strong leadership and team management skills, with a track record of developing high-performing teams.
- Excellent communication and interpersonal abilities, capable of building rapport with both staff and customers.
- In-depth knowledge of automotive repair and maintenance processes.
- Proficiency in using management software and tools to track performance and streamline operations.
This role offers a competitive salary and benefits package, along with the chance to work in a forward-thinking dealership that values innovation and customer satisfaction. If you are a results-driven professional with a passion for the automotive industry, this could be the perfect next step in your career.
- Location:
- Glasgow
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