Senior Administration Officer

Location: Hybrid (3 days in the office and 2 at home)

Salary: £34-38k DOE

Contract: FTC Until Mar 26

We are seeking a highly organised, detail-focused Senior Officer to play a central role in delivering the Help to Grow: Management Programme – a flagship national initiative. This is a varied and impactful position that combines operational excellence, stakeholder engagement, and event coordination in a fast-paced environment.

About the Role:

Working closely with the Head of Alumni Events and the Director, you will ensure the smooth and efficient running of internal operations for the programme. This includes:

• Managing alumni event processes, from funding applications to on-the-day delivery.
• Supporting contracting, curriculum development, and programme guidance for delivery partners.
• Keeping our CRM systems up-to-date and producing regular performance reports.
• Coordinating meetings, panels, and advisory boards, and providing secretariat support.
• Overseeing communications and content creation for alumni networks.
• Maintaining the highest standards of quality, compliance, and efficiency across all workstreams.

If you enjoy juggling multiple priorities, thrive under pressure, and take pride in delivering accurate, high-quality work, this role offers you the opportunity to make a real difference in a nationally significant programme.

Key Responsibilities:

• Assess and process business school alumni funding applications and claims.
• Develop and maintain tracking processes, guidance handbooks, and templates.
• Produce RAG and status reports for senior management.
• Generate engaging alumni communications and share best practice.
• Arrange Alumni Advisory Panel meetings, including agenda setting and pre-reading.
• Provide on-site support at regional alumni events (travel required).
• Support contracting and stakeholder engagement.
• Organise curriculum project meetings, proofread content, and coordinate surveys.
• Work with finance on purchase orders and reconciliations.
• Manage communications with third-party evaluators and mentoring providers.
• Maintain contact lists, shared inboxes, and digital learning platform documentation.

Experience & Skills:

• Minimum 3 years’ experience in senior-level administration.
• Track record in cross-functional projects and policy development.
• Event coordination experience in a fast-paced environment.
• Excellent communication, organisational, and time management skills.
• Proficiency in Microsoft Office and working with CRM systems.
• Strong attention to detail, proof-reading skills, and documentation accuracy.
• Confident in liaising with multiple stakeholders.

Desirable

• Experience in higher education or non-profit sectors.
• Exposure to contracts and legal teams.
• Knowledge of Salesforce, Dynamics, or similar CRM systems.